At Claddie, we want you to love every piece of décor you choose. If for any reason you are not fully satisfied, our returns and refunds policy ensures a smooth and fair process.
1. Returns
- You may return items within 14 days of delivery.
- Products must be unused, in their original condition, and in the original packaging.
- Customized or personalized items are not eligible for return unless defective.
2. Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 7–10 business days.
- Shipping costs are non-refundable unless the item was defective or incorrect.
3. Exchanges
- If you wish to exchange an item, please contact our support team.
- Exchanges are subject to product availability.
4. Damaged or Defective Items
- If you receive a damaged or defective product, notify us within 48 hours of delivery.
- We will arrange a replacement or issue a full refund at no extra cost.
5. How to Initiate a Return
- Contact our customer service team at returns@claddie.shop with your order number and reason for return.
- Our team will provide instructions and a return shipping label if applicable.
6. Notes
- Customers are responsible for return shipping costs unless the product is faulty.
- We recommend using a trackable shipping service to ensure safe return.